Terms & Conditions

Article 1: Introduction

These terms and conditions are agreed on one hand, by "Awale Trading and Services ATS S.A.R.L" whose registered office is at 4, Area 12 Almadies BP 29425 Dakar Senegal, registered under number 005 268 497 NINEA Trade Register Number 19306 hereinafter referred to as "the seller" and, secondly, by any person or entity wishing to make a purchase via the website www.awalebiz.com seller, hereinafter "buyer".

Article 2:

These terms and conditions are intended to define the contractual relationship between the seller and the buyer and the conditions applicable to all purchases made through the website of the seller, the buyer either professional or consumer.

The acquisition of a good or service through this site implies acceptance by the buyer of these conditions of sale.

These conditions shall prevail over any other general or special conditions not specifically approved by the seller.

The seller reserves the right to modify terms and conditions at any time. In this case, the conditions will be those in effect on the date of the order by the buyer.

Article 3: Characteristics of goods and services

The products and services offered are those listed in the catalog published on the vendor website.
Each product is accompanied by a description provided by the supplier.

The photographs in the catalog are as accurate as possible but can not ensure a perfect similarity with the product, especially regarding to color.

These products and services are offered within the limits of available stocks. If, despite its efforts, or all of the items are unavailable, the seller shall inform the buyer by email as soon as possible and offers the possibility to choose between toll wait or cancel the order unavailable articles. Available items will be delivered normally.

Article 4: Fares

The prices of products and services on the site are indicated in euros all taxes (VAT and other taxes). It is also possible for the buyer to choose the option to display product prices in dollards, CFA francs or pounds sterling.
The seller reserves the right to change prices at any time. However, the price applicable to the order are those in effect at the time of confirmation of it.
Prices do not include order processing, transportation and delivery provided that this information is provided during the order taking and recapitulative command before submission.


Article 5: Location

The online sale of products and services presented on the vendor website is reserved to all buyers regardless of the country in which they reside (deliveries in all geographic areas of the world).

Article 6: Controls

The buyer, who wishes to buy a product or service must:
- Complete the identification sheet on which show all the data requested or identify it already has an account on the site www.awalebiz.com;
- Complete the online order form by choosing products or services;
- Choose the payment method
- Choose the delivery option
- Validate the order after reviewing it;
- Make payment as provided;
- Confirmation of the order

The confirmation of the order implies acceptance of these terms of sale, recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.

All the supplied data recorded and confirmed valid proof of the transaction. Confirmation worth signing and acceptance of transactions.
The seller will email confirmation of the order recorded and settlement.

Article 7: Right of withdrawal

According to the law, the consumer has the right to notify the seller that he renounces the purchase without penalty and without giving any reason, within 14 working days from the day after delivery of the product or the conclusion the service contract. This right of cancellation does not belong to the professional buyer.
Within this period, the consumer must notify his intention to surrender by e-mail via the platform www.awalebiz .com option "return request" at his own expense and risk, the product delivered to the seller.
Products must imperatively be returned in their original packaging, undamaged, with all their accessories, the manual and the invoice / original delivery.
The products returned must not have been unpacked, unsealed or used in any way.
Incomplete goods, damaged, damaged or soiled by the customer will not be repeated.
Within 30 days after acceptance of the return of the goods, the seller will refund the eventual payment, excluding shipping.
Unless agreed otherwise, the consumer may not exercise the right of withdrawal for contracts:
1 of provision of services if performance has begun with the consumer's agreement before the end of the withdrawal period;
2 of providing products made to the consumer's specifications or clearly personalized or which, because of their nature, can not be returned or are liable to deteriorate or expire rapidly;

Article 8: Terms of payment

Payment is by credit card, Visa, Mastercard, American Express and Maestro.
It is also possible for the buyer to place their order by selecting "Phone Ordering" option to use other means of payments are Mobile Money, the Money Transfer or payment on delivery (the payment for delivery offers only in some countries).
The items ordered remain our exclusive property until full payment of the order by the buyer.

Article 9: Delivery

Deliveries are made to the address indicated on the order form which can only be in the area agreed.
The goods are transported at the risk of the seller until the delivery of the goods to the delivery address specified by the purchaser. From that time, the buyer assumes all risks. Delivery times are given for information only; if they exceed thirty days of the order, the sales contract may be terminated and the buyer paid.

Article 10: Warranty

With regard to consumers, Seller warrants the products it sells and the services it provides in accordance with the Law on the protection of consumers in case of sale of consummation goods).
In case of non-compliance of a product sold observed within 2 months of delivery of the goods, the consumer must notify the seller as soon as possible precisely by registered letter or email.

This warranty covers only defects existing compliance at the delivery of goods. Defects or damage from misuse, such as oxidation, fall or impact, negligence and wear, is not covered by warranty. Similarly, the repairs made by unauthorized technicians by the supplier, will result in the cancellation of the guarantee.
The invoice or delivery function serves as security and must be kept by the consumer and original products.
If the product is used for non-private purposes, limited warranty terms of the manufacturer / supplier are in force.

Article 11: Responsibility

The seller, in the online sales process, is bound by an obligation; his liability can not be held liable for damages resulting from the use of the Internet such as data loss, hacking, viruses, break service, or other unintended problems.
The data presented on the site are also given in good faith. The links to manufacturers sites and / or partners are given for information only. The seller can not be held responsible for information from these sites.

Article 12: Intellectual Property

All vendor's site elements are and remain the exclusive intellectual property of it.
Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site they are software, video or audio.
Any single link or hyperlink is strictly prohibited without the express prior written consent of the seller.

Article 13: Personal Data

All personal data required for processing an order are retained by the vendor or its employees and can be transmitted to companies with which the seller - or its suppliers - working (s) where such disclosure is necessary to process the command.
The user also also authorizes the seller to use this data to compile statistics to improve its site, property and the service it offers.
This information can also be used to enable the dissemination by any means of communication, information relating to the commercial activities of the vendor to its customers.
The seller retains the last personal data to facilitate future orders.
The seller will for the rest to not disclose information available to another company or another company.

Data kept by the seller may at any time be requested upon and corrected by the customer via the www.awalebiz.com site or upon request.

Article 14: Evidence

The parties agree, as part of their relations, electronic evidence (by way of example: email, computer backups, ...).
Article 15: Settlement of disputes
These online terms and conditions are subject to Senegalese law.

Awale Trading and Services
4 Almadies Area 12
BP: 29425
Dakar Senegal
[email protected]

+221 78 304 81 81

Last update: February 16th, 2015